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Stuarthitcham's avatar
Stuarthitcham
Just joined
2 days ago

virginmedia.com emails

Hi for the past 4wks I’ve contacted VM technical team which I must add is a complete headache trying to get through as when you ring up it just sends you on a loop to the point where you want to throw your phone against the wall in frustration!! After eventually getting through to someone all you get is “a ticket has been raised and someone will get back your with 3-5days” and guess what !! Nobody does !! 
today I spent just over 2hrs on the phone trying to keep calm, I spoke to someone from technical, then they put me through to someone who tried to sort my emails out remotely and failed, then I was told it was a password issue so sent back to technical and guess what ? They have once again promised that someone will get in touch with me in 3-5 days !!! 
All I want is access to my virginmedia.com emails that I have had for years. 
Is it really that difficult to sort out ? 
Stuart 

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 hours ago

    Hello Stuarthitcham

     

    We're sorry to hear of the issues experienced accessing your emails, we appreciate the frustration this is causing and you taking the time to make us aware of this via the forums. Welcome to the community.

     

    We can see you have spoken to the team since posting, we trust they were able to offer you some assistance with this. We also have help here specifically stating the following for email access issues.

    If you’re having issues signing in to Virgin Media Mail, it could be because you’ve changed your Virgin Media O2 ID sign in details to something other than your Virgin Media Mail email address. If you’ve done this, sign in to Virgin Media Mail with the email you’ve used for your Virgin Media O2 ID. For example, if we gave you the username anexample@virginmedia.com, and you changed this to anexample@gmail.com in your online account settings, you’ll need to use the second email address to sign in to your anexample@virginmedia.com inbox.

     

    If you use an email client, you need to use your Virgin Media Mail email address as the username, and your separate Virgin Media Mail app password. You can manage your email app password by signing in to My Virgin Media with your Virgin Media O2 ID, heading to Account settings, and
then ID settings.

     

    As this app password is separate from your Virgin Media O2 sign in details for Virgin Media and O2 websites (or any Virgin Media apps), this won’t affect your My Virgin Media O2 password. So, if you check your Virgin Media Mail emails through My Virgin Media O2 or at mail.virginmedia.com, you'll still only need your My Virgin Media O2 password, if you have one.

     

    Using bookmark or favourite to access Virgin Media Mail? If you use Virgin Media Mail regularly you may have saved the page to your web browser. We recommend accessing Virgin Media Mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. To do this:

     

    • Go to My Virgin Media
    • Tap sign In and enter your Virgin Media O2 ID – remember these may not be the same as the details you use for Virgin Media Mail
    • Once you’ve signed in to My Virgin Media, navigate down to Quick links and tap on Virgin Media Mail to go to your email inbox