Virgin.net email address to be closed incorrectly
Hi,
I'm another existing customer who has received the email re closing my virgin.net email. Can this email address be linked to my continuing broadband account?
Forum Discussion
4 Replies
- David_Bn
Forum Team
Thanks for reaching out to us Richardr1, and welcome back to our Community Forums!
We would have to advise that if we were to perform any move and transfers of an E-Mail accounts this would wipe any E-Mail addresses you have created or use on your active Virgin Media subscription.
With all move and transfer attempts, data protection would need to be passed on both accounts
Thanks,
David_Bn
I use both. If there is really no way they can be merged, then it is probably best to lose the virgin.net one.
I should add to this, as it seems to be helpful to others, both are in the same name, the ongoing broadband account and the "legacy" virgin.net account.
- Lee_R
Hi Richardr1 thanks for posting and welcome back to our community.
Sorry to hear that you've received an email informing you of a closure of your email mailbox, when you're still a broadband customer. I'd like to help you prevent this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
