Hi, i have had my virgin.net email along with ntlworld.com email for years, but today my virgin.net email apparently no longer exists? Can anyone help, there's a lot of history and linked account I'd like to retrieve or re link if possible?
Thanks in advance,
Andy T
[Mod - title edited for clarity]
Yup, still a paying customer
And that’s good, but have you always been a paying VM, (or NTL or Virgin) customer ever since you set up the address? Have you moved house since then?
Now the reason I ask is that email addresses are tied to VM accounts, and if you move (or leave and later rejoin), this can break and be regarded by VM’s systems as ‘orphaned’. As an orphaned email address it is susceptible to being deleted at any point.
Yeh, been a customer since way back when ntl, still got an active ntlworld.com address
Are you still a paying VM customer with a Broadband account? If not the mailbox may have been purged
