virgin.net email account compromised and I cannot reset my password
Hi,
I have received same "Alarm! I hacked you and stole your information and photos" email that others have reported here and currently unable to access my virgin.net email account that I've used for over 25 years. My password no longer works - and I cannot reset it as told I don't have a virgin media account (which I dont - I only have a virgin.net email address). I've tried all the support routes and none have been able to help. They say speak to Talk Talk, who have no idea what I am on about. I seem to be stuck in a loop. I am not sure how they managed to get my password, as its unique to my virgin mail account.
I am still receiving emails through my email application so I can receive, I just cannot login to my online account to be able to change my password or send new emails. Any help the forum team can provide to help me get back into my account is much appreciated. Having had this account for so long, it is embedded into much of my life and I am struggling without it - not to mention the hacker using my email account to try reset access to my social media sites and others.
Many thanks
Warren