Forum Discussion

AJ19's avatar
AJ19
Joining in
5 months ago

virgin.net email account closure

Hi. I’ve received the email advising me that my virgin.net email account is to be closed.

I am a current virginmedia customer and would like to keep this email address.

Can this be done?

Thanks for any assistance you can give.

 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    If your virgin.net email address and your current VM broadband account are in the same customer name then you may be able to keep it.  The VM Forum Team staff should respond here in due course.

  • Hi AJ19 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your email address. It may be that it's not correctly linked with your current active services account. We will need to ensure that it is correctly linked to prevent it from being closed.

    We will just need to send you a PM to confirm a few account details so we can arrange this for you. - You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞