Forum Discussion

avalon2024's avatar
avalon2024
Joining in
12 months ago

Virgin.net account hacked

I can't seem to log on to my accounts through the normal virgin webpage. Has it changed in the last few days? I believe I have had the account hacked, I can't seem to change the password or even delete the account (not something I really want to do though). I can only access my virgin.net account through Bluemail and this is not allowing me to change the password or even to delete the account. Any suggestions how I can change the password? Many thanks in advance.

  • Hi avalon2024 

    Welcome to the community forum 

    Sorry to hear of your concerns with your email. 
    You should be able to reset your email password through the forgotten password link here 
    If this has not worked, please let us know what error you see or what happens at your side when you try to change the password 

    • avalon2024's avatar
      avalon2024
      Joining in

      Unfortunately I am still getting this:

      Sorry, there was a problem registering that password. Please choose a different one.

    • avalon2024's avatar
      avalon2024
      Joining in

      Unfortunately I am still getting this:

      Sorry, there was a problem registering that password. Please choose a different one.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        No problem and thank you for trying avalon2024 

        I will pop you a private message so we can take a closer look into this with you and see what we can do. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.