We have had absolute nightmares with our customers contacting us to help with registering for Virgin Media O2 ID. What a shambles and why are we having to do your job?
But aside from that we have a customer who is severely sight impaired so does not have a mobile phone. Her only email address is the Virgin one so how are you dealing with disabled customers as this doesn't even get close?
This is a leagl requirement.
Forum TeamHi Worx24Help 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that someone is having issues with registering for a new online account with our Single Sign On facility. any email domains such as NTLWorld, BlueYonder, Virgin/Virginmedia will require a third party email address in order to complete the new online account process as well as ensuring increased security of their mailbox.
This link may be able to assist 👉 VMO2ID
I guess we can just create a Hotmail account but this is just another complex step for someone who just wants a simple way to read their emails.
How do they deal with 2FA as they do not have a mobile phone ?
Forum TeamWe do appreciate your frustration with this Worx24Help. For the 2FA a mobile number would be needed.
^Martin
