Forum Discussion

MP12345's avatar
MP12345
Tuning in
3 days ago

Virgin Media account close months ago but email accounts still active and receiving spam

I closed my elderly mum's VM account after she moved into a care home. This was in April. We have had final bill sorted which was a refund and all the VM equipment was returned. All great so it seemed.

But now the 3 leftover ntl.world.com email accounts STILL appear to be active. One in particular is receiving quite a bit of spam. I understood that these would be closed after 90 days beyond account closure.

We don't need these accounts and it's pretty annoying that right to the end, Virgin Media can't get things right.

How do I get these email accounts closed once and for all please?

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 days ago

    MP12345​  The Virgin Media Forum Team staff should be able to help you with this.  They will respond here later today or tomorrow and will probably contact you via a Private Message to get the details.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello MP12345. 

    Thanks for your post. 
    Sorry to hear about the issue with your mum's email account remaining active.
    I’d like to get these email addresses closed for you.
    If you don't mind, I’ll need to send you a private message to take some details. 
    If you can check the envelope, top right of your screen, that would be great. 
    Regards     
    Gareth_L