Very slow loading emails on webmail. Ntl email.

Question

For some time my webmail is very very slow to load my N TL emails. Sometimes it keeps saying “reload”Very annoying.

John_GS · Answer

Hi johnblakemore&nbsp;
Thanks for posting and welcome back to the community.&nbsp;
Apologies for any issues loading your email.
Is it only this website you're having issues with or others?
Could you do a wired speedtest via laptop/PC at https://www.samknows.com/products/realspeed and report back?

johnblakemore · Answer

HiThanks for your reply.I have this issue on my iPad and my PC and it is only webmail that is the problem.I have done the Sam Knows test on my &nbsp;iPad, as follows;Router. Download 137 upload 20.4ipad Download 138. upload 22.5Hope this helps.John&nbsp;

Ayisha_B · Answer

Are you able to access your mailbox okay via third party email client?

johnblakemore · Answer

HiI dont know as I dont access emails via a third party client.

David_Bn · Answer

Thanks for coming back to us johnblakemore.
Can you please confirm which browser you're using when accessing the E-Mail account?
Have you attempted to use an alternative browser or clearing the cache on the browser you're using?
Thanks,
David_Bn

Forum Discussion

Very slow loading emails on webmail. Ntl email.

7 Replies

Related Content

Virgin webmail/email problem again...(ntlworld email)

Webmail quota

email content slow to load using thunderbird

Email Account Cancellation

Website won’t load on Virgin Media