Urgent: Hacked Virgin Media Email Accounts – Need Assistance

Hi,

I’m looking for support regarding two old Virgin Media email accounts that I previously had when I was a Virgin Media customer. I cancelled my Virgin Media account when I moved home, and I now live with my partner, who currently has an active Virgin Media account in her name.

The two email addresses in question are:

• one ending in @virginmedia.com
• one ending in @blueyonder.co.uk

Both email accounts have remained active since I left Virgin Media. Recently, it appears that both have been hacked. Although I can still access them using the original passwords, I’m unable to update the passwords.

When I try to log in via https://mail.virginmedia.com/appsuite/, I receive the following error:

"This Virgin Media email address isn’t valid."

I understand that email addresses must be linked to an active Virgin Media account in order to be managed. Could you please advise:

1. Is it possible to link these email addresses to my partner’s active Virgin Media account so I can change the passwords?
   or
2. If that cannot be done, how can I have these email accounts permanently deleted/deactivated since they have been compromised?

Any help or guidance would be greatly appreciated.

Thank you,