Forum Discussion

sarak10's avatar
sarak10
Joining in
3 months ago

Unable to verify password

I am suddenly unable to log in to my Virgin Media emails from my laptop. It says my password needs to be verified but I cannot remember the VM 02 ID password. I cannot verify another way as that is my work email address and I have just left my place of work.

However - I can still log in to my Virgin Media emails on my iPhone, which seems very odd. 

I can't seem to get through to a human being via web chat or on the phone and am getting very frustrated. Can anyone help or give me advice please.

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  Otherwise just persevere on the phone, or webchat.

  • sarak10's avatar
    sarak10
    Joining in
    3 months ago

    Please ignore! I managed to find my account recovery code!