Unable to set new secondary email account password
I have been with NTLWorld/VirginMedia for something like 20 years.
When I first established my account I setup ntlworld.com email addresses. The email address I use for many many different logins online is not the same email address that I use to login to my Virgin Media account.
I've looked at various explanations of how to set a password for my old email address, but I'm not getting anywhere.
When I log in to my account, using the 'primary; email address, I can't see any reference to the secondary account in account settings, though I can reset a password for my primary email account.
I believe I need to generate an app password now, to get round multi factor authentication, but I seem to have no way to do this.
Please let help. I spent around 40 minutes on the phone to customer support, who I'm afraid failed to assist. If Virgin Media is not keen to continue to provide email support, then I would really like you to say so. That way I could make the effort to change my emails over to another account - which I have already starting doing.