Forum Discussion

DP1973's avatar
DP1973
Just joined
21 hours ago

Unable to reset password on email account

Hi,

For many weeks I have had this issue secondary email address on my account:

You can’t reset your password online right now, as you don’t have additional details set up on your account.

To reset your password, please contact us and one of our team will help you.

Several calls and emails with Virgin media have made no difference and I feel like the VM advisors don't understand the issue and are fobbing me off with long winded emails that don't actually amount to anything constructive.

It shouldn't be this difficult.

Thanks,

DP

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    20 hours ago

    Does this other email now have its own VM02 identity as it now requires? 

    • DP1973's avatar
      DP1973
      Just joined
      2 hours ago

      No, it won't have. But, VM aren't giving me the option to update the password. All I see is the message to contact them then I just go around in circles when I do contact.