Yet another blueyonder issue I'm afraid.
I can receive and send emails from my home Mail app using my two blueyonder email accounts, but I can't login to My Virgin Media using those same email addresses.
When I try to use the Forgotten Password option, it says it doesn't recognise the email addresses. The Help Desk has tried resetting the password, but that also hasn't worked.
The Online Help facility seems to be unavailable.
Any advice?
Yes. This has been the case for many years and the only recent change has been to switch from a V6 to 360.
Apart from that, I am not aware of any other changes.
When you log into your primary My Virgin Media account (the one you access your bills in) and go to Account Settings > Account Details > Manage Other My Virgin Media accounts are either of the blueyonder email addresses concerned listed?
That's the thing - it refuses my login on both email addresses.
As other people have noted, it seems to have a problem with the fact they're both blueyonder.
So just to be absolutely clear you cannot access your primary MY VM account at all, even to view your bills?
That's exactly right.
Forum TeamHi there Meng
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I'm so sorry to hear that you have been facing issues with your email and log in and thank you so much to our community for their help so far.
I'm going to pop you a Private Message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Ok thanks.
Forum TeamHi All 👋
Just returning to this public thread to keep things updated! Thanks to Meng for PMing with me 👋
We were able to confirm the details needed and to restore access to the My VM account for Webmail access on the email addresses. You can access webmail here 👉 https://virg.in/webmail and find advice on managing your email accounts here 👉 How to manage my email account | Virgin Media Help .
We were also able to offer advice to get one of the email addresses set up and working via a 3rd party Client-mail service.
Sadly we were unable to support further in getting the other email address set up, however Meng has decided to make alternative arrangements with this one.
They know how to reach out if they change their mind and do need more support.
Thank you for the ongoing patience whilst we offered support with this! Wishing you all the best. 🌞
