Forum Discussion

Hamish444's avatar
Hamish444
Settling in
4 days ago

Unable to link account as VM username email address is not accessible

Hi I'm trying to link my virgin.net account to a new VMO2 login. However I no longer have access to the email address that was my username for logging in to VM. So I am unable to receive the email, to approve the transfer. How can this be resolved please?

Below is the screen which I cant get past. Thanks for your help!

 

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

abc****@xyz.com

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer

3 Replies

  • amb23's avatar
    amb23
    Just joined
    4 days ago

    I have the same issue. My bills go to a current address but the address for accessing the account is long defunct. 

  • Richard101263's avatar
    Richard101263
    Settling in
    3 days ago

    Same problem, Virgin when is this issue going to be fixed. I have been on online chat twice and get fobbed off twice. Terrible customer service. 

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Hamish444 

    Welcome back to our forums, and sorry to hear you are having issues linking your VMO2 account as seen here. We can understand the frustration caused, and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,