Forum Discussion

aishajane's avatar
aishajane
Joining in
8 months ago

Unable to generate app password and so access my email

My email account is locked - I have run a virus scan, I have changed my virgin media password but when I go to change my email account for signing in - it seems that someone else has tried to do the same and that is blocking me from moving forward and then accessing my email.   What can I do?  Is there a phone number that I can call (one that I can use from overseas as I am away - what great timing!)

  • David_Bn's avatar
    David_Bn
    Forum Team
    8 months ago

    Thanks for reaching out to us aishajane, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues experienced with the locked E-Mail account.

    Check out the envelope in the top right hand corner for a private message from me, and I'll take a closer look into this for you

    Thanks,

    David_Bn