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Pabs666's avatar
Pabs666
Joining in
2 years ago

Unable to connect to Virgin Media email using Windows Live

Hi All,

Its been over a week since I have been able to open up Windows Live Mail on my PC and get any new emails. It looks like the account has been locked from my side.

I have raised several tickets and used the online chat facility but none of the helpdesk staff seem to be able to perform a simple password reset? They say they have reset it but none of the new passwords supplied have worked.

Has anyone else experienced this before and can advise how they got it resolved please?

Many Thanks 

Paul.

6 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for your post on our Community Forums Pabs666, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the E-Mail account.

    Can you please confirm if you have been able to access the E-Mail account, and complete all actions via our webmail service?

    Thanks,

    David_Bn

    • Pabs666's avatar
      Pabs666
      Joining in
      2 years ago

      Hi David,  No unfortunately the Virgin Media tool to reset passwords is not working it keeps advising you must change your primary email address which I don't want to do. Hence the requests for assistance on the Virgin media helpdesk etc. I was told someone would be calling to resolve it today but so far no calls or contact from anyone at VM other than yourself on here. Thanks for reaching out though. Paul.