Unable to change password on ntworld

s1m0nw​  "Its being used on outlook app, unable to log in to web mail, "

Previous posts over recent years suggest that when VM delete an old email account they start by removing access to the VM webmail account but the process often stalls at that point. That leaves the actual mailbox still accessible by the IMAP/POP3/SMTP protocol used by used by email apps such as Outlook.  That's what you are seeing and suggests that the email account is very much in limbo as far as VM are concerned.

I see from your posting history that were unable to sign into the webmail account in 2023. If you left VM prior to 2023 and have not been able to access the webmail account since then it does strongly suggest that VM started the deletion process after you ended your earlier broadband contract.

The VM Forum Team (VM staff) are best placed to help you. One of the team will contact you via this forum thread and take your details by Private Message. They should be able to advise whether the affected email account is recoverable.

There are three  other complications:

1. VM stopped providing email accounts with new VM broadband accounts in May 2022. So if you rejoined after that date it may not be possible for VM to add an old email account to your current Broadband account. (VM have not issued any new email accounts since May 2022)
2. If you rejoined VM before May 2022 and VM are able to link this old email account to your current broadband account the usual advice is that the old email account will replace any email accounts already linked to your current broadband account. So gaining access to the old email account may well mean that you will lose access to any newer VM email accounts you have set up since you rejoined VM.
3. Bear in mind that VM no longer issues new email accounts and they no longer see the provision of an email service as part of their business going forward. In view of that you need to consider whether you should be using a VM email account as your main email contact in the future. Even if you decide to stick with a VM email account you will still need to have a non VM email account. VM's new account security system now demands that you supply a non VM /3rd party email address to use as your VM account sign in.

Sorry to go on at length, I'm just trying to set the scene for you. 😉

One of the team will contact you in the next day or so.

Coenoby