Unable to access VirginMedia email
Since Wednesday (19th February 2025) my uncle has been unable to access his Virgin Media email address (ending virginmedia.com).
We've logged into his VM account which says his email is locked. The instructions say to first reset the Virgin Media account password. However, when we try to reset this password, we get an error message saying this isn't working at the moment. This has been happening all day today (and I can see from other posts on here that the same has happened to others).
My uncle still has an active Virgin Media contract for broadband etc, so I understand he should still be able to use his Virgin Media email address. I am intending to support him to move to another email provider, but for now, the virginmedia.com address is his primary address & the one on which he receives utility bills etc. I'm anxious to resolve this for him.
When he rang the support line they didn't seem to fully understand the problem. Is there anything we can do?