Forum Discussion

MrRusty's avatar
MrRusty
Joining in
5 months ago

Unable to access secondary Virgin email account

I've spent the evening trying to access my emails on a secondary account address (which is the one I use on a daily basis) without success.  I was initially prompted to change my password, which I did, and I can sign in and see the primary account address. The address I'm trying to access is listed on the sidebar but when I click on it the inbox shows as empty  (with what could possibly be a warning triangle next to it!) - any help retrieving the messages from this account would be much appreciated!

Many thanks,

Carl

  • Akua_A's avatar
    Akua_A
    Forum Team
    5 months ago

    Hi MrRusty 

    Welcome back to our community forums and sorry to hear you are having issues accessing your secondary email. We can understand the inconvenience caused and we want to do our best to look into this. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,