Unable to access secondary email mailbox
Hello,
I have had a secondary mailbox for a number of years and use it as my primary email account for business emails, jobs etc. I currently have it connected to my Outlook application, and have been using it primarily like this for a number of years with no problems, Iam still receiving emails to this email address and can send out emails to most domains, however some have started to bounceback recently.
I have tried to log in to the account and also webmail, but I am advised that the password is incorrect, now I haven't changed the password so I'm not sure why I'm getting this message. When I try and reset the password, following the instructions on the Email support page (https://www.virginmedia.com/help/broadband/manage-email-account) I then get the error message "Please ensure you provide the email address you use to sign in to My Virgin Media." which contradicts the instructions on the above link.
Is there any other way to gain access to my secondary mailbox, like I would have initially using my primary email account to edit the password to regain control of this mailbox?