Forum Discussion

DA65's avatar
DA65
On our wavelength
17 days ago

Unable to Access Email

Both my wife and I have ntlworld.com email accounts and this morning are unable to log in.

Systems asks for account verification by entering details then askes  for a back up email account.

However remail fails to arrive and system keeps going to the home page to enter the details and to verify. 

Are Virgin looking into this issue which appears to be affecting a large number of users?

Have just tried to sign in again and now shows server error leaving blank page with Virgin O2 logo at top. Very disappointing.

4 Replies

  • honeyraith's avatar
    honeyraith
    Tuning in
    16 days ago

    It's been like this since this morning,  no change. Usual message being looked into. Worthless. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      15 days ago

      Hi Honeyraith 👋 Welcome back to the community forum! Thanks for joining the thread! 

      Sorry to hear you are having some email access issues. 

      If you can please try the following and let us know how you get on?

      Sign into the ðŸ‘‰ My Virgin media account for the email address concerned with your VMO2ID (the email address you use to login in and access webmail via my VM)
      Select Account Settings
      Select Identity & Security Settings
      Select Manage your products
      Select Manage email app password
      Click on the blue button 'Get New Password' 

      Hopefully this will restore your access. 🤞

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    16 days ago

    Hi DA65,

    Thank you for your post. We're very sorry to hear about the issue with accessing your email service. 

    We are aware of this issue and it is being investigated. The team are working to get this resolved as soon as possible. 

    ^Martin

  • alienor's avatar
    alienor
    Up to speed
    17 days ago

    Just adds to my conviction to do nothing. Certainly not adding another email address. It will get fixed eventually.