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mj2504smith's avatar
mj2504smith
Joining in
10 months ago

Unable to access blueyonder.co.uk email

Since yesterday early evening I have been unable to access my emails.  I have always had an email address ending with blueyonder.co.uk and the message I am getting is telling me that either the account is locked or I don't have an active account.  The message then goes on to say that I need to change my password, by selecting Sign In, then selecting Forgotten your email or password, however I don't get the option of changing my password, so am unable to go any further.  Any ideas as to what to do as I need to get access to my email?

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Do you have a current Virginmedia broadband account? If so, log into it and check that the email account is still linked to it.

    If not, the email address has probably been closed by VM in accordance with their T and C s. 

  • mj2504smith's avatar
    mj2504smith
    Joining in
    10 months ago

    I think I have messed up this as have created new password for My Virgin Media account, but then I had to generate a new password specifically for 3rd party mailbox apps, but all I was asked was to change my email address from my blueyonder.co.uk address, but there was nothing about a new secure password being generated, so I am now still unable to access my blueyonder.co.uk email account.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      10 months ago

      mj2504smith Once you have changed the sign in username for the blueyonder email address you should get a verification code sent to the third party email address.  This should then allow you to generate an app password for the blueyonder email address concerned.  Did you receive the verification email?