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JT20's avatar
JT20
Tuning in
9 days ago
Solved

Thunderbird cannot find imap virginmedia

Hello again. My husband has used Thunderbird for his emails at ntlworld.com

Since yesterday He is getting a message. Thunderbird cannnot  find imap.virginmedia.com.

Can anyone help withthis.

He did not receive a Temporary Email address in July from Virgin Media.

 

  • Kath_P's avatar
    Kath_P
    8 days ago

    Hi JT20, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with accessing your emails via the Thunderbird email client. In order to access the email through any client or app, you'll need to generate an app password. Please log in to My Virgin Media here > Click on Account settings > Identity & Security Settings > Select Manage your products > Select Manage email app password > Click on the blue button 'Get New Password'.

    Once generated, you'll need to pop this password into the settings on your mail client or app. 

    Keep us posted on if you have any further issues.

    Many thanks, 

5 Replies

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      8 days ago
      JT20 wrote:

      What does "ping"mean? Thanks

      Hopefully the issue has resolved itself so the following is just FYI

      ping helps verify that a destination endpoint is alive, i.e. it is reachable and able to respond back to you.

      On a desktop or laptop device open a:

      • Command Prompt in Windows
      • Terminal app on other platforms (like macOS, Linux, etc)


      Type the following command and then press Enter key to execute:

      ping imap.virginmedia.com

      The resulting output will be similar to following if successful where each line after the initial line indicates a response to the ping

      PING imap-virginmedia-com.edge.unified.services (84.116.6.19) 56(84) bytes of data.
64 bytes from mail-virginmedia-com.nl1.edge.unified.services (84.116.6.19): icmp_seq=1 ttl=63 time=0.4 ms
64 bytes from mail-virginmedia-com.nl1.edge.unified.services (84.116.6.19): icmp_seq=2 ttl=63 time=0.4 ms
⋮

       

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      8 days ago

      Hi JT20, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with accessing your emails via the Thunderbird email client. In order to access the email through any client or app, you'll need to generate an app password. Please log in to My Virgin Media here > Click on Account settings > Identity & Security Settings > Select Manage your products > Select Manage email app password > Click on the blue button 'Get New Password'.

      Once generated, you'll need to pop this password into the settings on your mail client or app. 

      Keep us posted on if you have any further issues.

      Many thanks, 

      • JT20's avatar
        JT20
        Tuning in
        5 hours ago

        Didnt work .Moved everything to GMail.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    Working for me here?   What does he get if he pings imap.virginmedia.com?