Hello again. My husband has used Thunderbird for his emails at ntlworld.com
Since yesterday He is getting a message. Thunderbird cannnot find imap.virginmedia.com.
Can anyone help withthis.
He did not receive a Temporary Email address in July from Virgin Media.
Working for me here? What does he get if he pings imap.virginmedia.com?
What does "ping"mean? Thanks
Forum TeamHi JT20,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with accessing your emails via the Thunderbird email client. In order to access the email through any client or app, you'll need to generate an app password. Please log in to My Virgin Media here > Click on Account settings > Identity & Security Settings > Select Manage your products > Select Manage email app password > Click on the blue button 'Get New Password'.
Once generated, you'll need to pop this password into the settings on your mail client or app.
Keep us posted on if you have any further issues.
Many thanks,
What does "ping"mean? Thanks
Hopefully the issue has resolved itself so the following is just FYI
ping helps verify that a destination endpoint is alive, i.e. it is reachable and able to respond back to you.
On a desktop or laptop device open a:
Type the following command and then press Enter key to execute:
ping imap.virginmedia.comThe resulting output will be similar to following if successful where each line after the initial line indicates a response to the ping
PING imap-virginmedia-com.edge.unified.services (84.116.6.19) 56(84) bytes of data.
64 bytes from mail-virginmedia-com.nl1.edge.unified.services (84.116.6.19): icmp_seq=1 ttl=63 time=0.4 ms
64 bytes from mail-virginmedia-com.nl1.edge.unified.services (84.116.6.19): icmp_seq=2 ttl=63 time=0.4 ms
⋮