Hockeybear
2 years agoJoining in
Tech support for the elderly
I wanted to ask if Virgin Media as a dedicated team to help the elderly troubleshoot problems. I have a friend in her late 70s who can't access her email. She has an ntlworld address. Her husband (in his 80s) has spent hours on the phone and said the person providing phone support was getting ratty with him because he simply couldn't understand the instructions. They are the sort of people who don't have a smartphone.
My friend has been without email for 9-10 days and I don't think she will be able to sort the problem herself.
My VM email got disabled last year and resurrecting it was a nerve-shredding, convoluted process for me with a passable level of technical know-how. I can't imagine how my friend is going to sort it out.