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sdu60's avatar
sdu60
On our wavelength
2 years ago
Solved

Synching folders between devices working only for some mailboxes

I have 3 devices connected to my virgin webmail account using outlook. All of them receive/sync new emails in the inbox of each but sent mails do not show up in the sent folders though they have been successfully sent. ie if I send an email from the web account, I don't receive it on the sent account on my pc or laptop. Also vice versa. sent items on the pc do not show up in the sent folder of webmail.
How do I sort this out?

  • Graham_A's avatar
    Graham_A
    2 years ago

    Matthew probably means what IMAP server are using.  The correct one for VM and legacy domains is imap.virginmedia.com

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey sdu60, thank you for reaching out and I am so sorry to hear this.

    Please confirm what IMAP you are using?

    Can you also test for me to see if they are sending okay to a dummy email or another email you have and let me know if they are sending.

    Is Outlook fully updated? 

    • sdu60's avatar
      sdu60
      On our wavelength
      2 years ago

      thanks for the response.

      1. I am using imap throughout -
      2. "what imap"  are there different sorts of imap? I am using ordinary imap on all devices.
      3.Sent messages from my laptop, samsung phone and pc using virgin email to an alternate gmail account and they all arrived in the inboxes correctly on all devices..
      4. Using outlook 2016 up to date as far as I known.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        Matthew probably means what IMAP server are using.  The correct one for VM and legacy domains is imap.virginmedia.com

  • sdu60's avatar
    sdu60
    On our wavelength
    2 years ago

    My pc and laptop both use outlook as the email client. My samsung phone uses webmail. When I send email from any of the devices and copy my own address, a copy always appears in the others in box. If I just send an email from one of the devices it does not appear in the sent item folder of the others..

    What now?

    I am nervous about deleting email addresses as this might result in being unable to send or receive emails at all.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi sdu60, 

      Thanks for coming back to us. I'm afraid the next diagnostic step would be to remove the email accounts and re-add them fresh. That way you can set them all up with the exact same settings and this will hopefully stop any mishaps then. 

      You can view more on how to do this and the settings to use here. 

      Keep us updated on how you get on. 

      Thanks,