Forum Discussion

fdj12's avatar
fdj12
On our wavelength
10 months ago

Suspicious e mall

On the 02 April I received an email from email@em.virginmedia.co.uk informing me that..............
 
Your virginmedia contract ended on the 24 August If you renew today we'll give you
 
an exclusive discount on your current package as a thanks for being with us.
 
Your package will stay the same but with a 25% discount whats not to love.
 
To renew your contract button in the email took me to the Oops something went wrong page.
 
Just out of curiosity i replied to the email and of course it didn't accept replies.
 
Is this a genuine offer or another scam.
 
from: Virgin Media <email@em.virginmedia.co.uk>
reply-to: email@virginmedia.co.uk
to [MOD EDIT: Personal details]
date: Apr 2, 2024, 1:42 PM
subject: David, check out your EXCLUSIVE renewal offer 
 

 
mailed-by: em.virginmedia.co.uk
signed-by: em.virginmedia.co.uk
security:
 

 

 Standard encryption (TLS) Learn more
 

 

:		 Important according to Google magic.
 
Many thanks
  • Kath_P's avatar
    Kath_P
    Forum Team
    10 months ago

    Hi fdj12, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I can see you've already been sent a private message from my colleague who picked up your post on another thread. 

    We'll leave this with them to avoid multiple agents working on the same thing 🙂 

    Thanks, 

    • tecky25's avatar
      tecky25
      Joining in
      10 months ago

      Hi. I have had the exact same email which says that as a valued customer i can have a special deal which keeps my monthly payment and contract the same until end of March next year which is an extension of my existing contract of 6 months. Cannot see anything when i sign into my online account.  

      How did you get on as i am thinking this is some sort of scam or is it correct?

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        10 months ago

        Hey tecky25, thank you for reaching out and I am sorry to hear this.

        What email was this, can you confirm the address for us? 

  • tecky25's avatar
    tecky25
    Joining in
    10 months ago

    Hi. I have had the exact same email which says that as a valued customer i can have a special deal which keeps my monthly payment and contract the same until end of March next year which is an extension of my existing contract of 6 months. Cannot see anything when i sign into my online account.  

    How did you get on as i am thinking this is some sort of scam?