Hairster
25 days agoJoining in
Struggling to set up My VM account for secondary email address
Hi, due to some issues with hacked accounts I'm trying to reset app passwords on my emails as a precaution.
We have one email address that never had a MVM account set up for it and that we cannot recall the password for.
Can someone please advise the steps to set up a MVM account for this email when I do not know the password. I seem to get into a never ending loop of trying to reset the password and it requesting the email I use to log in with My Virgin Media...which I do not have yet.
The sign in prompt advise to goto My Virgin Media > Account settings > Account details > Manage accounts. for sub accounts but the Manage Accounts area is nowhere to be seen
Any help would be appreciated, thanks