Struggling to set up My VM account for secondary email address

Question

Hi, due to some issues with hacked accounts I'm trying to reset app passwords on my emails as a precaution.
We have one email address that never had a MVM account set up for it and that we cannot recall the password for.
Can someone please advise the steps to set up a MVM account for this email when I do not know the password. I seem to get into a never ending loop of trying to reset the password and it requesting the email I use to log in with My Virgin Media...which I do not have yet.
The sign in prompt advise to goto &nbsp;My Virgin Media &gt; Account settings &gt; Account details &gt; Manage accounts. for sub accounts but the Manage Accounts area is nowhere to be seen
Any help would be appreciated, thanks

Adduxi · Answer

Best to leave this to the VM Mod to pick up and hopefully sort out for you. &nbsp;

Adduxi · Answer

There are no “secondary” accounts anymore. &nbsp;Every mailbox has to have a 3rd party email account to sign into MVM. &nbsp;So if you had a main account and four sub accounts, you will now need 5 different 3rd party email accounts to manage those.

Hairster · Answer

Yes, I understand that part, and have set up accounts for the others we use. However, we new the passwords for the other accounts which made the process relatively straight forward, once I'd set up 3rd party emails.

For this one (for which we do not know the password) though there does not seem to be a way to get to that point in the process. I get stuck in a continual loop of Sign in - Enter email - - enter password - forgot password - reset password - enter email address assosciated with My Virgin Media account....which I don't have.

The next option is forgot email which then leads me to a page requiring my Virgin Account number and area code which loops back to signing in on the my main VM account

Hairster · Answer

Any input on this from a VM mod would be a huge help. Many thanks.

Matthew_ML · Answer

Hey Hairster, thank you for reaching out and I am sorry to hear you've been hacked, also a warm welcome to the community.
You should just be able to click forgot password and it will send you an email to reset the password, are you seeing this anywhere?&nbsp;

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Struggling to set up My VM account for secondary email address

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