Forum Discussion

energise's avatar
energise
On our wavelength
2 years ago

Still no email access

As requested by Mod Team. posting again re the issues. Support team say they were resolved, but they're ongoing here. 

Since Thursday evening, cannot access mail - server unreachable/ time out messages. 

Have tried various browsers, devices, password changes etc with no luck. 

What did work on my phone was turning off Wi-Fi. Unable to use mobile data / hotspot with laptop though as signal is poor indoors (plus that would be a workaround, not a fix!) Appears to be an issue Virgin has with my network? Aware this applies to others too as got this workaround from this board.

Received a text message from a company asking if my mail is down as they've been trying to mail me, but it's been bouncing back.

the issues identified by support definitely haven't been resolved, sadly = would appreciate any help!

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    More people tonight telling me mail to my address is returned as undeliverable -  really hope this is sorted out soon !

      • energise's avatar
        energise
        On our wavelength
        2 years ago

        I only moved three weeks ago,though, and was assured the email would be available for 90 days -  have checked on mobile data tonight, and the emails folk got the non deliverable message on have actually reached my inbox.. all very strange ! 

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    so the initial problem ( time out) is resolved - but now I cannot sign in as it says my email and password don;t match ! Both are correct. 

    this needs to be fixed. 

    I can sign in to my primary email account ( that I rarely use) . Tried sending mail to the main account I use and got this message 
     
        host gmail-smtp-in.l.google.com [64.233.166.26]
        SMTP error from remote mail server after RCPT TO:<energisetherapytrainng@gmail.com>:
        550-5.1.1 The email account that you tried to reach does not exist. Please try
        550-5.1.1 double-checking the recipient's email address for typos or
        550-5.1.1 unnecessary spaces. For more information, go to
        550 5.1.1  https://support.google.com/mail/?p=NoSuchUser h12-20020adff4cc000000b0033af4010c4csi4275998wrp.302 - gsmtp
     
    I assume this is the message others have been getting when trying to mail me, even though the emails are still coming through. There is a typo in the gmail address there too, but the mail got through ok. 
     
     
    I am able to access the energise email address on my mobile, and the " undeliverable" message is in my inbox there. 
     
    Have just rung customer service who have said the account has been deactivated. Unsure , if that;s the case, why I can still access on my phone? 
    I need this account as a matter of urgency in order to transfer mails ( had several attempts in the past that all met with error messages at virgin servers  ) Now told I have to wait another 5 days 
     
     
    and the latest - server now unreachable on my mobile. 
     
    • energise's avatar
      energise
      On our wavelength
      2 years ago

      got a post was changed due to invalid html message when trying to post this 

      • energise's avatar
        energise
        On our wavelength
        2 years ago

        and...   have tried other secondary email accounts, and can access those as well as the primary account - it;s just the one that I urgently need that I can access !  Nightmare. Really need help with this urgently .

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    yes, ir's a 3rd party email username, used to log in to my ntlworld account, the email from my primary ntlworld  account was sent to [MOD EDIT: Removed]  This is the address of the account I'm having the issues with . The undeliverable message showed the 3rd party mail address, nt the ntlworld address it was sent to . The email did however reach the problem ntlworld account which I can still access on mobile data.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      As suggested earlier this all points to you having incorrectly included the third party email address somewhere in the account settings most likely as the return email address or possibly the account username.  This would explain the undeliverable messages that you are seeing.

      • energise's avatar
        energise
        On our wavelength
        2 years ago

        Thanks - I only ever used that address  as the third party address when signing up for the app password, and to log in to my VM account and webmail thereafter. all was well until the issue last week with signing in .