Forum Discussion

IMB69's avatar
IMB69
Joining in
2 years ago

STILL can't log in to Apple 'Mail'.

Hello.
I have just followed recent VM mods (31-08-2021 09:47) but when I attempt to update my passwords in 'Mail'  the window tells me it can't verify account or name.

I have tried to update the password a number of times following the https://www.virginmedia.com/my-virgin-media/account-settings/mail-settings page.

 

Account setting to enter P/WordWindow pops up when sending an email.

 

  • Graham_A's avatar
    Graham_A
    2 years ago

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

    • BT7's avatar
      BT7
      Tuning in
      10 months ago

      I have Jumped through all those fields. Many many times now Apple IP is saying it cannot connect to virgin media with that level of security.

      • 用心棒's avatar
        用心棒
        Very Insightful Person
        10 months ago

        Please post a redacted screenshot of error seen 

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