Someone else is using my old ntlworld email address to sign up for various things, my Facebook account was hacked too which I recovered and removed that email address from and I can still access my ntlworld email but I'm concerned if this email is linked to other things I have maybe in form of a backup adresss, I've secured things that arse essential but not sure what these scammers can do, many thanks
You will need to get to the bottom of this one.
Change your email password and ensure you have 2FA on everything that offers it.
As others have said, you need to secure your email address which means logging in, checking who is logged in, then kicking off anyone who shouldn't be there. Next, immediately change your password and enable multi factor authentication.
Hi Steven, are you able to help me do the same please? I've posted in here that someone else has been using my ntlworld account to sign up for various things and they hacked my Facebook account, I've signed up again here with new account for help as my old one won't work for so e reason, thanks, Lawrence
Hi, could you please help me do the same please? It's quite a worry seeing someone use my account, thanks Lawrence
Hi no it isn't linked, I can't get into my email via ntlworld but can access via another email address I linked to it
I can see many messages saying mail delivery return to sender but I've recived a threat message saying someone hacked my account and they even show my password and they're threatening my unless I pay money!
Please help!
Thanks Lawrence
Better to keep all your posts to one single thread, than post across multiple ones.
As mentioned above - change your password on both the email account in question and all websites on which you use that email for login.
Enabling 2FA wherever possible, is something else worth considering. If you use this email address for any banking purposes, then reporting the potential access to them is a wise idea too.
The password change should be sufficient to lock any unauthorised third parties out, and ensure only you have access.
There's some scams whereby they quote a previously-used password (often obtained via data breaches) in the hope a) You still use it, and b) You swallow the threat. I've received numerous examples of the same threatening email I suspect you're referring to.
Refer to the previous advice in this thread, to secure the account and be confident only you have access to it.
Hi, no I can't secure the account and access my ntlworld email now but can get into virgin account via another email address I linked to it, shall I install an anti virus? My Facebook account keeps getting hacked despite it having a different password and email account and 2 step varification??
Thanks so much for the help but how can I contact support to remove the email? Sorry to keep posting but I'm so concerned but support haven't got back to me you see?
Thanks again
You said earlier that the email isn't linked to a VM account. In that case the email is in the process of being closed down. You need to move anything important to another email address ASAP.
Thanks, trouble is I can't access it to use it, it was linked years ago but I've used another email address for VM for years now, I access it obviously through VM... Is there an admin who can help me here please?
Hi Martin
Are you able to help me with my hacked email please, I'm having a lot of trouble with them accessing other things, thanks Lawrence
