Forum Discussion

TonyBBBM63's avatar
TonyBBBM63
Tuning in
4 days ago

Some emails not getting through to me

Hi, I am having a problem with some emails not getting through to me.  It is mainly but not exclusively a problem with some, but not all, mailing lists sending to a large number of recipients by blind copy (bcc).  However it is now happening with a mailing list I have been receiving from for some years, suddenly they are not coming through.  The sender is in my address book ; the emails are not in Spam or Junk, they are nowhere at all.  Also, my wife recently had to submit a request for a PIN from a Government Department, when it didn't arrive she contacted them and they told her their system didn't work with Virgin emails, she should get another email address !  Most seriously it happened with an urgent and important financial matter.  

Occasionally it also seems to take exception to certain attachments even if I get them on another account and forward them to myself.

My Spam filter was set to "put spam in spam folder"

It would appear that the Virgin email system is applying overly strict restrictions on emails it thinks are spam or dangerous and just blocking them without giving me the chance to assess them for myself.   Is there a solution ?

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Personally I would recommend you move from VM email to another non ISP tied email provider.  Yes, it is a pain, but well worth it.  If the read the email threads in this Forum, it appears to me the email system is only going one way.

  • coenoby's avatar
    coenoby
    Very Insightful Person
    4 days ago

    TonyBBBM63​ 

    "It would appear that the Virgin email system is applying overly strict restrictions on emails it thinks are spam or dangerous and just blocking them without giving me the chance to assess them for myself.  "

    You are on the right lines there.

    VM do run a number of checks on all incoming email over and above simply checking the contents of an email to see if it looks like spam.

    Many organisations and companies use automated email software to manage:

    • transactional emails such as sending OTP's  and PIN's  
    • sending out regular newsletters or marketing to mailing lists.

    Putting it simply, it seems that the settings of such automated systems often cause VM to reject those emails because VM cannot be certain that they have been sent for the organisation or company themselves.

    As an aside, many of the notification emails sent by this (VM) forum are flagged as spam when they arrive in a VM email account!

    The only way to know why these emails are not getting through is to look at the error messages or non delivery emails that the sending organisation receives from VM each time they send you an email.  However, getting that information from the customer support staff of sending organisations is difficult at best and in most cases it's impossible.

      "Is there a solution ?"

    As Adduxi​ has said, your best bet is to switch to using an email account from a professional email provider. You can at least start that switching process by changing the email account you use  with the organisations whose emails are going missing.

    Sorry I cannot be more positive regarding a solution.

    Coenoby