Some emails not getting through to me
Hi, I am having a problem with some emails not getting through to me. It is mainly but not exclusively a problem with some, but not all, mailing lists sending to a large number of recipients by blind copy (bcc). However it is now happening with a mailing list I have been receiving from for some years, suddenly they are not coming through. The sender is in my address book ; the emails are not in Spam or Junk, they are nowhere at all. Also, my wife recently had to submit a request for a PIN from a Government Department, when it didn't arrive she contacted them and they told her their system didn't work with Virgin emails, she should get another email address ! Most seriously it happened with an urgent and important financial matter.
Occasionally it also seems to take exception to certain attachments even if I get them on another account and forward them to myself.
My Spam filter was set to "put spam in spam folder"
It would appear that the Virgin email system is applying overly strict restrictions on emails it thinks are spam or dangerous and just blocking them without giving me the chance to assess them for myself. Is there a solution ?