smtp won't verify my account
I am probably the millionth person with this problem. My MAC stopped allowing the posting of emails months ago but I ignored it as the we based mail worked. Over the Christmas period I thought I'd resolve it and have opened pandoras box!....now the email no longer works on my phone app......I have been required to register about four or five times with different four word passwords all separated with hyphons which can be a nightmare to fix.
I have spent over six hours on the phone to Virgin getting bounced around India from call centre to call centre....I was required to join "HomeWorks" to get the gadget team to fix the issue.....they took control of my phone remotely and after an hour of trying they gave up telling me to ring Virgin again.....today I rang Virgin again who insisted only that team could fix it despite my protestations.....I asked to be put through to the complaints department who I was told would ring me back in an hour, six hours ago.
The information should be easy and I have entered it exactly....
SMTP settings
Host name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password
But it DOES NOT WORK!!!!
Any suggestions?