Hi,
I'm having problems sending email, IMAP is working fine so I can receive ok but all of a sudden SMTP has stopped working on all my Virgin Media email accounts so all email is stuck in the Outbox.
Anyone else having this problem and are Virgin Media aware of this?
Cheers, Chris
Yes. Same issue here. No connection to SMTP server. VERY frustrating.
Another Chris.
Same for me and many other since yesterday.Same for me and many other since yesterday.Not had any official comment from the Virgin folks yet
Same here.
Spent hours onto the online chat with the same issue to be told to contact gadget help and then they cut me off. Not very happy with this..Not helpful at all and still not working this morning...
I have had this on my ntlworld account for 14 days. Now I cannot re-install the account on the iPad.
It’s a good job I have backup email accounts because when Virgin Media goes down, they are useless at getting things up and running again in a short period of time.
I don’t even bother trying to speak to anyone on the phone at Virgin Media, I’d get more useful information from a Tortoise.
I’ve worked in the computer industry for years so I know how to get things working my end, and I don’t need to go through endless procedures they want you to go through from a list, I know it’s not going to work. It’s usually always server side at fault.
Oh, and still not working here either!!! 😞
Forum TeamHi superwavesynths thanks for posting and welcome back to our community.
Sorry to hear you're currently unable send emails on a 3rd party client. As you've posted on an already created thread, please can you expand on your own issue? Is it across all mail clients? Are you able to send/receive via webmail? Do all the passwords synchronise?
Regards
Lee_R
Hi,
Saturdays was the last time I was able to use both the POP3 and SMTP for my "virginmedia.com" email... I think they have changed something with the authentication or settings for both servers on that domain.
3 hours on the phone to 150 today - passed from one operator to another 5 times and no one in India knows what a POP3 or SMTP server is, let alone what has changed so I can get my email client working again...
Almost as if you have webmail access what more do you want. Anyone got any ideas how to resolve the problem?
Regards,
Dave
Hi Graham
Ta for the response... lets hope they find a fix fast... Last time I had a problem was back in September 2023... Changing your password on the webmail interface didn't replicate to the SMTP or POP3 server but that time someone in the UK team was able to manually update the password on both systems for me withing 5minutes of calling...
Strangely I find the pop3 server for ntlworld.com is still working but that domain turned off the SMTP server years ago as everyone was told to start using the virginmedia servers even for legacy ntlworld emails... and my other two email addresses with an old ISP now owned by Nasstar I haven't been able to get the SMTP working for years...
Virgin is my last solution for sending without going Webmail so I hope this isn't the end for SMTP and POP3 support...
Regards,
Dave
Also having the same issue. Outlook 2007 with Windows 7 (yes i know i need to upgrade) Husband suspects they may have changed something with the TSL encryption but updating that did not help. It was still working for me on Saturday.
So it’s now DAY 6 of not being able to send email (via Outlook 2010 running on Windows 7).
Still getting error 0x800CCC1A.
On Friday, I raised this problem with “Contact Virgin Media Internet Security Team” via https://netreport.virginmedia.com/netreport/?branding=virginmedia
(select “Email sending errors” from dropdown)
Their suggestion: change your SMTP settings to Port 465 with SSL encryption (from Port 587 with TLS encryption).
None of this works.
Fed up with webmail workarounds. How long before the SMTP server is fixed?
Forum TeamHi Notebook1 👋.
thanks for reaching out to us, apologies for the ongoing Issues that you are having with your emails, could you please join us in a private message so that we can look further into this. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
