Forum Discussion

morninglory's avatar
morninglory
Settling in
2 years ago

SMTP Email error VM304 Authentication Denied

Hey, I'm not OP, but have encountered the same SMTP issue as of yesterday on all devices outside the webmail. 

I have ran the standard curl command advised in other posts and received the following message: 

525 5.7.13 Authentication Denied (VM304)

Any ideas how to resolve this? Thanks.  

 

 

[MOD EDIT: Subject title changed for clarity]

2 Replies

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  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    VM304 error message has a specific meaning which is that the account concerned no longer exists on the VM backend database.

    Do you still have a VM broadband account to which the email address concerned is connected?

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey there, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

    As mentioned above do you still have an active account with us?