Forum Discussion

momark's avatar
momark
Joining in
9 months ago

Sent emails - less than 1 month's worth showing (on Phone/Webmail)

No matter how I access my blueyonder emails, I'm only seeing back to 8th May 2024. 

 

  • i’m having the same issue. i have a VM email but it’s not linked to my services account. i have tried everything i can think of to fix it. i have over 500 emails im unable to access

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      @Libertylou9 

      If the email is not linked to your broadband account, it may have been deleted by VM. Hopefully a VM person will pick this up and offer to help. 

  • It's quite urgent for me. I've contacted customer services via their What's App but not heard anything back yet.

    • John_GS's avatar
      John_GS
      Forum Team

      Hi momark 

      Thanks for posting and welcome back to the community. I am sorry for the email issue. I can see you did contact the team yesterday, they've raised a ticket for the back office team to investigate and they'd be in touch with you when the investigation has been completed.

      Best wishes.

      • momark's avatar
        momark
        Joining in

        Hi John

        I  have spend several hours waiting and then speaking to the FMS team only to be told that there is nothing they can do as only I can access my email. I did not delete all my sent emails before 8th may 2024. They cannot help me  - is there any thing I can do now?