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Aldrid2024's avatar
Aldrid2024
Joining in
3 months ago

Secondary email locked for over 10 weeks now

I have a secondary email (My Daughters email) that has been locked since the 2nd Sept 24, I have had  numerous call with the call centre which always result in the same answers of "we will fix it and leave it with us".However, the email account is still not available and I we have no way of resetting the password

  • I have a secondary email (My Daughters email) that has been locked since the 2nd Sept 24, I have had  numerous call with the call centre which always result in the same answers of "we will fix it and leave it with us".However, the email account is still not available and I we have no way of resetting the password   

  • Hi there Aldrid2024 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you've not has the issue with the email being unlocked resolved yet. I'll be happy to take a look into this for you. So this can be done I'll pop you a PM to confirm some details.

    Regards

    Nathan