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FoyleFlyer's avatar
FoyleFlyer
Up to speed
21 days ago

Secondary eMail Account Missing?

Hi, I wonder if someone can help me. My secondary email account doesn't appear on my account in Webmail and is not syncing in Outlook. 

 

Many thanks

Jim McIntyre 

 

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    21 days ago

    There are no "secondary" emails anymore.  Each mailbox should now have a 3rd party email address to access via My VM.  To access via Outlook, you use the old email address and the new 4 word password system.

    See www.virginmedia.com/help/broadband/manage-email-account

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    20 days ago

    Hi FoyleFlyer 

    Welcome back to the Community Forums. 

    Sorry to hear you've not been able to access one of your emails. 

    What happens when you try to log into this from our webmail, please? 

    Do you remember if you've created a new app password for this email recently? This is what you would need to access the email thought mail apps and web clients.