alangigi
5 months agoOn our wavelength
Secondary email account locked for 5 days
Rang VM eventually given a ref. Number as the person could not unlock the account. Told I would be contacted within 5 working days. No one has been in contact. Previously as requested I used a non VM email address and new password to access My Virgin Media. Never received an email to confirm the new address. Tried to use another email address but message keeps saying respond to the previous which I have never received. Going round in circles. Please help. Been with VM over 10 years.
Earlier in the year the same problem happened with my main email account which was only fixed by a VM technical support.