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Daviju's avatar
Daviju
Joining in
2 years ago

Secondary email account forgotten password

I have just changed phones and my secondary virgin email account is asking for a password which I don't know.  I've spent 2 hours on the phone to virgin today who cannot help. Any suggestions please?  I really need this email account back ..

 

 

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Daviju,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're having some issues signing into your secondary email. 

    We can see you've contacted us already regarding this, can you confirm if this is still an issue?

    Are you able to sign into your account via a web browser okay?

    Alex_Rm