Hi, this morning I received some emails from Virgin to say they had locked my accounts and I had to contact someone on the team to unlock them.
I have done this and still do not have access to any of my secondary email accounts. The guy I spoke to said it will be 5 days!
As one of the secondaries is actually my main email address this is beyond inconvenient.
How can I get access to my accounts back?
essbeeuk "still do not have access to any of my secondary email accounts .
Now that VM Support staff are involved it may we;l need further intervention from them to sort that out.
However, it would be useful to know what error message you are seeing when you try to access this email account. Depending on what the error is there might be something you could try yourself to regain access.
"one of the secondaries is actually my main email address this is beyond inconvenient"
By the way, you may know already, but VM stopped issuing new email accounts nearly 4 years ago and when customers switch away from VM their email accounts get closed down.
As a result the number of VM email accounts is steadily falling and the future of the VM email service is uncertain. It might be wise to think about switching to using an email account from one of the main email providers as your main account.
Coenoby
While you are waiting, you may find this link helpful
https://community.virginmedia.com/discussions/email/secondary-email-account---no-access/5663190
Hi, thanks for the responses but they don't address my issue at all.. basically I have 4 email addresses all with ntlworld.com domains.
They are all in use, have been for 20 years plus with no issues... then I got a new PC the other week, delivered on 30th December.
Obviously I needed to set up my inboxes on Outlook, so needed the app password for each email address.. this entailed setting up a VMO2 login for each, and I got the passwords.. all good so far.
Then, on Monday 5th January, totally out of the blue, I got messages saying :
"Hello,
We've locked your Virgin Media O2 ID for security reasons.
Get in touch with our friendly team to find out more and unlock your online account."
I contacted them and all they could say was try resetting the password.. there is no option for me to do that, they have locked the accounts and appear unwilling or unable to unlock them again.
It's beyond a joke. Nobody seems to be taking it seriously.
