Forum Discussion

slaine12's avatar
slaine12
Joining in
17 days ago

Retrieving emails

I used to be a virgin media customer. The monthly cost for my broadband having gone up so much, I changed providers last summer. I ( stupidly!) didn't check if I could continue using my emails on ntlworld.com forever,  I thought i could and I had no idea about the 90 days thing. I haven't been able to access my emails for 2 weeks and am absolutely desperate to get my emails. What can I do? How can I do it? Some emails are related to my medical condition and I have letters from the hospital in my mail box, which I really need access to, even for a couple if days so I can save/ transfer emails. I have phoned many times, i was  promised I could have access in 48 hours a week ago but am still unable to. I am really desperate and need help. 

retrieving emails
  • Lee_R's avatar
    Lee_R
    Forum Team
    14 days ago

    Hi slaine12 thanks for posting and welcome to our community. Regrettably, when the email service has stopped and the mailbox is ceased, we aren't able to retrieve, sorry.

    Regards

    Lee_R

    • ravenstar68's avatar
      ravenstar68
      Very Insightful Person
      13 days ago

      Lee_R 

      Virgin Media have previously operated a policy where in such circumstances if the mailbox has not been fully deleted, they have given a user temporary access.

      Is it not possible to check whether the mailbox is still undergoing deletion and if it is not complete get the user temporary access?

      Thanks

      Ravenstar68

      • slaine12's avatar
        slaine12
        Joining in
        12 days ago

        Thank you very much for your reply Ravenstar68. I wasn't aware of this and will phone VM again tomorrow to check. Thank you