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NeRoZ3's avatar
NeRoZ3
Joining in
28 days ago

Recently re-set password and it worked for a few days, but the last few days it's stopped

I've got the same problem with my BY account ~ recently re-set password and it worked for a few days, but the last few days it's stopped 

If I use the Apple Mail App it syncs but I can't send a new email ~ I need to investigate this  further 

1 Reply

  • Hi NeRoZ3 

    Thanks for posting and welcome to the community. Apologies for any email issues. 

    Please try this for a third party client email;

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'
    Make a note of the generated password. This is what you use in the mail apps along with the Virgin Media email address as the username.