Forum Discussion

Re: Unable to Delete Folders in VirginMedia Mail

I don't know if my issue is similarly related but I hope you can assist.

I am transferring emails from my VirginMedia email account to another email account in Thunderbird. No problem there but after I have emptied a folder I want to delete it. Some have been deleted easily but others can not be deleted because of "insufficient permissions in my trash folder". It's not a big issue but i like to tidy up and find this irritating. Can you help please?

Geoff

1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person

    GRS1947 wrote:
    I have emptied a folder I want to delete it. Some have been deleted easily but others can not be deleted because of "insufficient permissions in my trash folder" Can you help please?

    If you are getting the error "Could not delete folder. This can be due to insufficient permissions in your trash folder or this might be a special folder that cannot be deleted" you could try the work around first posted here by VIP  @用心棒

    Sadly their original post seems to have been archived but here is a copy of the instructions (in blue) and the relevant screen shots.

     

    select a folder that cannot be deleted
    select ☰ > Add new folder and then Save; default folder name is fine for purpose of workaround

    select ☰ > Delete, to delete folder than previously could not be deleted, and Delete to confirm

    select Trash, then ☰ > Empty trash and Empty folder to confirm

     

    I hope that helps, if it does then any thanks should be directed to VIP 用心棒 rather than to me.

    Coenoby