But I am a virgin customer, nothing has changed on that score for thirty years. This email address is probably the one I use most!!!!!! It is absolutely NOT a dead or unused account so why wd they suddenly decide I am no longer a customer. This is their error and I will be utterly livid if that email is suddenly lost to me. What are we expected to do about it and why can't we talk to someone?
this is my worry, this address has been associated with the same virginmedia account as the other two emails my husband and I use every day so there's no reason I wd get this email...other than when it was transferred to talktalk they didn't transfer both names and all email accounts.
smf4122 wrote:this is my worry, this address has been associated with the same virginmedia account as the other two emails my husband and I use every day so there's no reason I wd get this email...other than when it was transferred to talktalk they didn't transfer both names and all email accounts.
Can you explain what's meant about the transfer to TalkTalk?
Just to clarify why I ask - Email accounts were NEVER transferred to TalkTalk but ADSL broadband accounts were. Any email addresses linked to such accounts SHOULD have been closed down 12 months after the ADSL Transfer took place back around 2014. Assuming the user transferred to TalkTalk. Any user that declined to transfer and instead chose another ADSL provider got the usual 90 days notice.
Oh, and NTL, Telewest and later on Virgin Media have NEVER guaranteed you'll keep your email address for life.
Excuse me but why shd I have to???? This is my most used address, I do not want it to be removed and I was promised many years ago that we wd have this email FOREVER.
This is my problem with it, I AM STILL A CUSTOMER. Why are they writing to me saying I am no longer a customer.
Why are you replying to feedback on a thread that isn't even yours, and in different circumstances (OP is no longer a VM customer)?
You need to create your own thread or contact VM if you are a current customer and have been notified of your email account being closed.
