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MrECooper's avatar
MrECooper
Joining in
7 months ago

Re: I had my virgin.net email account closed

Like most people, I received an email saying my Virgin.net email was going to be closed because I didn’t have a Virgin account. There wasn’t an option to reply or question it.

But I do have a Virgin account and I have another email address .virginmedia.com.

But I have had my virgin.net email address for almost 24 years and everything, social media, medical, personal and online services are all linked to that email and it’s always worked, because I’ve always been a loyal customer with Virgin, but if I now have to change all my links for that address to another one, then I don’t see why I should stay with Virgin anymore…..

 

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi MrECooper 👋
    Welcome to our Community Forums and thanks for your post. 

    If you have a current and active broadband service, then we may be able to transfer the impacted mailbox over for you.

    I'll pop you a PM 📩 now so we can take a closer look into things.

    Hope to hear from you soon!