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toonbear's avatar
toonbear
On our wavelength
7 months ago

Re: Email Password Changes - Multiple bugs and security issues

Same problem. I got through to them and was on phone for 2 hours  Finally got reconnected to my emails and about an hour later I can't get into my account again. Same as first post, I have tried to reset and nothing is recognised . My wife's  account is the same. Two days of this and no solution from virgin. My wife was told a ticket has been raised to resolve it, but they said that 6 months ago and nobody got back to us. Honestly, why are we being constantly lied to by the "help" centre

1 Reply

  • Hi toonbear 

    We can see you have spoke to the team since your post and everything should now be resolved.

    Keep us posted if you need further help.