Forum Discussion

Amanda6807's avatar
Amanda6807
Joining in
7 months ago

Re: Email from Virgin Media about closing my email account

I have the same problem! My Virgin emails go way back to when the company took over. Every company I deal with ever has my virgin account details. I have Virgin's TV services and broadband and access my emails on what's now my O2 mobile. I absolutely cannot afford to lose this email service. What do I do??????

4 Replies

  • Hi Amanda6807

    Thanks for your post and welcome back to our community.

    We may be able to help. I'll send you a private message now so I can help.

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Davidjh1's avatar
      Davidjh1
      Tuning in

      Hi Vikki, so if I sign up to a virgin media service I can keep my old virgin.net email address? What is the cheapest service you offer? 

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team

        Hi Davidjh1

        Thanks for your message.

        I wouldn't want to make any guarantees, however if you're installed and active within the next 14 days or so, we can try and link that email account, to the new account in the same name, before it's deleted. 

        I do need to stress; however, I can't guarantee this would be successful as there are factors such as a potential delay with the installation etc that could prevent this. 

        We can't do sales orders here, please either visit our website here or call our sales team on 0345 650 4545.