Re: CANNOT LOG IN TO MY EMAIL

Is anyone else having problems? My wife uses Virgin email (luckily I use BT). Starting a couple of months ago she was unable to access her mail on her laptop. All of a sudden, as of today, she can't access email on her phone either, nor on our desktop computer. 

On the website it repeatedly prompts us to enter the Password, even though it is definitely correct. On the phone, the message "Forbidden" appears, on the computer "403 Forbidden". The website says "Oops, something went wrong". 

We urgently need to fix this and would like to know if others are experiencing the same problems. Since this is happening on multiple devices, I feel sure it can't be just us. Please let me know if you can help. And has anyone els had a pop-up window saying Translation - Luxembourgish? That's what appeared at the very beginning of this frustrating episode last November. NB to be clear she is trying to access emails via the virgin web site not a third party app.

Many thanks.